COVID-19 Announcement & Information

As of Janurary 10, 2021

Please be sure to see updated Cancellation Policy below ↓

As it stands, KWG will be open for business for the 2021 season (May 15 – Sept 15).  We are committed to operating with the care and integrity needed to protect our guests, staff, and community to the best of our ability.  We will be monitoring federal, state, and local mandates, as well as industry standards closely.  If it seems prudent to change course on our decision to open, we will notify all of our guests and post updates on our website and social media outlets.

KWG has a long history of navigating and exploring some of the most rugged terrain on Earth.  We are intimately aware of our relationship with risk vs. reward.  Operating a wilderness guide service in the middle of remote Alaska comes with risks that we have spent years studying and mitigating through practice and training.  The rewards of sharing our home and the magic of this place during the uncertainties of COVID are worth the risk, as long as we can do so with a thoughtful and committed mindset.  

Over the past 10 months, we have been having many discussions as to how we were going to change our operations to meet the best practices standards to guide wilderness adventures in a COVID world.  We have been speaking with doctors, lawyers, industry trade organizations, other guide services, our neighbors, and our hearts.  We’ve poured over guidance from the CDC and the State of Alaska and wrote updated protocols and guidelines to keep our guests, staff, and community safe.  Ultimately, after considering all of the possibilities, we decided not to open for this past 2020 season.  Although it was hard, we all agree that it was the best decision we could have made.  It gave us the time and space to prioritize our focus for the 2021 season.

We will be asking a bit more of ourselves and our guests to make it work for everyone.  Ultimately, we feel that if we all play our part, more good than bad will come from adventures together.  

Keep dreaming your own wild dreams.  These mountains are waiting to share their stories with you.

Thank you for your support and understanding,

Betsy, Jared, Monte & the rest of the KWG crew

 

 

 

Updated 2021 Cancellation Policy

 

As with many small businesses, COVID’s uncertainty has left a huge emotional and financial strain on us.  The policies laid out below are meant to allow a generous amount of time to plan for any uncertainties.  

 If you plan to book a trip with us, but need or want to cancel due to the uncertainties of COVID, we ask that you STRONGLY consider using your current deposit towards a trip with us in either 2022 or 2023 at your current locked in 2021 pricing.  We do not need to finalize any booking dates or details at this time and will keep your information in our system and work with you to help re-plan your future trip when the time is right.  If you need to cancel your future transferred trip any time after Jan 1, 2022 we will honor the terms laid out below.

If the COVID crisis has found you in an extenuating situation where you cannot move your reservation to a future date, please feel free to call us… we are understanding humans and willing to work to make things right.  

Otherwise, our cancellation terms are as follows:

 

Day Trips: 

  • Cancellation made more than 48 hours before your trip’s departure – 90% refund of deposit already paid
  • Cancellation made within 48 hours of your trip’s departure – No refund of Deposit

 

Multiday & Package Trips: 

  • Cancellation made more than 7 days before your trip’s departure – Full refund of total deposit paid minus $300
  • Cancellation made from 7 days to 48 hours of your trip’s departure – 50% refund of total deposit made
  • Cancellation made within 48 hours of your trip’s departure – No refund of Deposit